For Performance standards to have any relevance they must be credible and achievable.
A standard that is set too high has little credibility and as a result people won't
even try to achieve what they would describe as a quantum leap. Conversely, a standard
that is set too low has even less credibility.
At the end of this multi-media interactive course participants will be able to:
- Write performance standards that are Specific, Measurable and Mandatory.
- Break the job down into bite sized pieces.
- Develop a simple measurement system for all standards.
- Apply a 5-step formula in praising performance.
- Conduct performance reviews with difficult people.